Support.

We send a link when you sign up — it is valid for 24 hours. If it is missing, check Spam and request a new one in the app: Settings → Account → Verify email.

On the sign-in screen tap “Forgot password?” and enter your email — we will send a reset link. The link is valid for one hour. If you signed up with Apple or Google and have no password, set one in account settings first.

Check the address and your Spam folder. Emails come from no-reply@myfamilyflow.com; if your provider filters new domains, add it to your contacts. You can request a new email again, up to three times an hour.

Your name is in Settings → Account. To change your email, contact support from the current address, tell us the new one and why. This protects the account from being taken over.

In the Family section, create an invitation and send the code or QR code. Others join with the code: it expires after a while and then needs to be recreated.

Make sure the code has no spaces, has not expired, and that you are signed in to the account it was sent to. If it still fails, email support@myfamilyflow.com with the code and the time you tried.

The shared content of the space: groceries, dates, tasks, wishes, outings and media. Account details such as email and notification settings are visible only to you.

The owner can make another member the owner in family settings. If the owner deletes their account, ownership passes to another member; if they are the only member, the family is deleted.

In the app: Settings → Account → Export data (JSON). The file contains all account and family data and can be saved to Files or sent to yourself. No access? Email privacy@myfamilyflow.com and we will send the same export.

In the app: Settings → Account → Delete account. Personal data is erased immediately. If you own a family with other members, ownership passes to another member and shared records stay with the family without your personal data; if you are the only member, the space is deleted with the account. There are instructions without signing in on the Delete account page.

On servers we administer, with traffic encrypted over TLS. The privacy policy lists the third parties involved (Apple, Google, TMDB, Cloudflare, our email provider).

Yes, for everyday changes. They are queued and sent when the connection returns. Signing in, movie search and photo uploads need a network.

iPhone with iOS 18 or later. There is no separate iPad version. Android is in progress and will follow the iOS release.

Russian and English. The language follows iOS settings and can be changed in the app’s settings.

Settings → Notifications: dates, tasks, groceries, media. Each type can be switched off separately. The system permission lives in iOS Settings.

Email support@myfamilyflow.com with your iPhone model, iOS version, what you did and what went wrong. A screenshot or short video helps a lot.