The short version: behave like a human, do not break the app, do not upload things you have no rights to, and remember that shared content is visible to every member of your family.
The service
My Family Flow is a family planning app: grocery lists, important dates, tasks, wishes, outings, films and shows. The service includes the iPhone app, the website myfamilyflow.com and the backend.
By using the service you agree to these terms and to the Privacy Policy. If you do not agree, please do not use the app.
Who may use it
- You must be at least 13 years old. If you are under 18, you need a parent’s or guardian’s consent.
- One person, one account. Do not create accounts to circumvent limits.
- Account details must be accurate: we use email for sign-in and account recovery.
- If the law in your country sets a higher age for consenting to data processing on your own, that requirement applies.
Account and security
You are responsible for keeping your password and device access safe, and for activity in your account. Tell us immediately if you notice an unknown sign-in or suspicious activity: support@myfamilyflow.com.
We may suspend access if an account is used for abuse, attacks on the service, or where the law requires it. We will explain why where possible.
The family space
The creator of a space is its owner: they invite and remove members, assign roles and can transfer ownership. Members see the family’s shared content and can add to it.
Invite only people you trust: everything added to the space is visible to the other members. If a member is removed, their access ends, but the shared records they added stay with the family.
Your content
Content you add remains yours. You grant us a licence to store, sync and display it to the members of your family and to make recovery copies — solely to operate the service. The licence ends when the content is deleted, except for copies in backups, which live for up to 30 days.
You confirm that you have the rights to the photos, names and other data you add, and that you may share them with us for this purpose. We claim no ownership of your content and never use it in advertising.
What you must not do
- break the law or violate the rights of others;
- harass, threaten or abuse other members;
- upload content you have no rights to, or unlawful content;
- attempt to hack the service, bypass protections or access other people’s data;
- scrape data, overload the servers or interfere with others;
- send spam or impersonate another person;
- use the service to invade anyone’s privacy.
If you spot a violation, write to support@myfamilyflow.com.
Price
The app is free today: no ads, subscriptions or in-app purchases. If paid features appear, we will announce them in advance and never charge you without explicit consent. Apple’s App Store terms may apply to installing and updating the app.
Service availability
We work to keep the service stable, but we may pause it for maintenance, updates and fixes. We do not guarantee uninterrupted, error-free operation.
Some features work offline: changes are saved on the device and synced later. We are not responsible for data loss if a device is lost or damaged — use the export and iOS backups.
Disclaimer of warranties
The service is provided “as is” and “as available” to the extent permitted by law. We do not warrant that it will meet all your expectations, operate without errors or fit a particular purpose. Nothing here limits your mandatory consumer rights.
Liability
To the extent permitted by law, we are not liable for indirect damages, lost profits, data loss, or the actions of members of your family. We are not responsible for failures of third-party services — Apple, Google, TMDB, Cloudflare, email providers and hosting.
Nothing in these terms limits your mandatory consumer rights or any liability that cannot be limited by law.
Ending access
You may stop using the service at any time and delete your account in the app: Settings → Account → Delete account. Instructions without signing in are on the Delete account page.
We may end or suspend access for violations of these terms or where the law requires it. If the service shuts down, we will announce it in advance and give you time to export your data. After account deletion, data is handled according to the Privacy Policy.
Governing law
These terms are governed by the laws of Belarus. If you are a consumer in the EU, EEA or UK, this does not deprive you of the protection of mandatory laws in your country, including the right to bring proceedings where you live.
Before going to court, write to us — most issues are solved by email.
Changes to these terms
We may update these terms. A new edition is published on this page with its date and edition number. We will announce material changes in the app or by email in advance. Continuing to use the service after changes take effect means you accept the new edition.
Contact
support@myfamilyflow.com — account, invitations, bugs and ideas.
privacy@myfamilyflow.com — data and deletion.
Controller: Alex Chebotarevich (My Family Flow), Belarus.
Questions about this document
If something is still unclear, write to us — we answer in plain language.